Contents
Unit 5: Principles of Management
Module objectives
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Objectives
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Quality standards
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Quality standards
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Developing a quality culture
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Developing a quality culture
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Case Study - Standards
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The techniques and tools of quality management
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The techniques and tools of quality management
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The importance and benefits of quality management
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The importance and benefits of quality management
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Module 5: Quality Management

Module 5: Quality Management

In this module we will look at how businesses ensure the quality of their products and services.

We will examine the process under the following headings:

Quality standards

Developing a quality culture

The techniques and tools of quality management

The importance and benefits of quality management

Instructions

Navigating

  • You can navigate using the links on the left hand side or click on the arrows at the bottom of the page to move through the module.
  • To move to the next or previous module within the unit, you will need to close the module by using the Close Unit button located at the top right corner of the screen and use the Next Module and Previous Module buttons.

Videos

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