Contents
Unit 5: Principles of Management
Module objectives
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Objectives
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Quality standards
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Quality standards
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Developing a quality culture
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Developing a quality culture
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Case Study - Standards
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The techniques and tools of quality management
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The techniques and tools of quality management
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The importance and benefits of quality management
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The importance and benefits of quality management
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Module 5: Quality Management

Developing a quality culture

 

There are a number of areas that need to be addressed when developing quality culture in business.

Setting quality standards
Setting quality standards is an essential first step so that businesses have something to measure and make comparisons against. Existing standards can be used, e.g. BSI or ISO standards, or a business can develop its own individual standards.

Follow the link to read the ISO guidelines for creating standards:

ISO Guidelines

Management commitment and staff buy in

By developing a quality culture, businesses will try to ensure the support of the people who work there. Managers will play a key role in setting standards and organising how the business will meet them while employees will play a leading role in implementing those systems.

Quality circles

A quality circle is a group of employees who come together to discuss any quality problems that arise, how to solve them and how to improve the process. Quality circles are a way to engage company employees that also boosts their motivation.

Working in partnership with suppliers and customers

It is essential for businesses to work with suppliers as the quality of goods supplied will often have an impact on the quality of the finished product. It can also be beneficial to discuss with customers during the process as building customer trust can be important in securing sales.

Transparent and open communication

For quality systems to work successfully, it is necessary to ensure that channels of communication are open. Employees and managers, customers and suppliers must all have the ability to give their opinions without hinderance. Being open to having honest discussions can underpin the quality process.

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